I write about where AI can genuinely help in insurance, where the claims are ahead of the reality, and what it actually takes to deploy these tools responsibly.
The AI conversation in insurance has been carrier-centric for years. But a huge share of the friction lives upstream, inside brokerage operations. That's where the near-term value is.
Read essayA lot of firms have an AI policy. Very few have a real governance model with risk tiers, review expectations, logging, and escalation paths that actually work.
Read essayNot a headcount reduction story. A better workflow architecture where information moves faster, prep is more consistent, and people spend time on the work that actually requires judgment.
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